TEST TAKER SUPPORT
Link to Apps
CHECK-LIST BEFORE CALLING HELP DESK
TESTPAD RELATED
I CANNOT LOGIN TO TESTPAD - WHEN I ENTER MY TEST KEY, I AM GETTING ERROR MESSAGE
CHECK IF YOU HAVE ENTERED YOUR TEST KEY CORRECTLY
IF TESTKEY IS CORRECT, CHECK IF THE TESTKEY IS FOR THIS TEST OR SOME OTHER TEST
WHEN I TRY TO LOGIN I AM CONTINUOUSLY GETTING MESSAGE WAIT FOR 30 SECONDS
THIS MESSAGE COMES BECAUSE YOU ARE TRYING TO LOG INTO TWO DEVICES (YOUR TESTPAD & YOUR MOBILE TEST APP) AT THE SAME TIME.
CHECK IF YOU ARE LOGGED INTO THE DIGIPROCTOR MOBILE TEST APP.
IF SO, LOG OFF FROM THERE TO LOGIN TO TESTPAD.
AFTER TAKING MY FACE PHOTO I AM NOT ALLOWED TO ENTER TEST
THIS HAPPENS BECAUSE YOU HAVE FAILED THE FACE RECOGNITION TEST.
ENSURE THERE IS NO BRIGHT LIGHT BEHIND YOU
ENSURE THERE ARE NO PICTURES ON WALL BEHIND YOU.
ENSURE YOU CENTER YOUR FACE CORRECTLY TO CLICK.
I CANNOT DO ANYTHING ON MY TESTPAD – IT HAS FROZEN
CLICK ‘REFRESH’ BUTTON ON TOP LEFT OF TESTPAD
TRY 2-3 TIMES, IF TESTPAD IS STILL NOT WORKING, POWER OFF YOUR LAPTOP & RECONNECT (DON’T WORRY, YOUR ANSWERS ARE ALWAYS SAVED)
TO POWEROFF, YOU MUST KEEP LAPTOP POWER BUTTON PRESSED FOR AT LEAST 10 SECONDS
UPLOAD APP RELATED
I CANNOT LOGIN TO UPLOAD APP - WHEN I ENTER MY TEST KEY, I AM GETTING ERROR MESSAGE
BEFORE LOGGING INTO UPLOAD APP, YOU MUST LOG INTO YOUR TESTPAD.
CHECK IF YOU HAVE ENTERED YOUR TEST KEY CORRECTLY
I INSTALLED NEW VERSION OF APP FROM GOOGLE/APPLE STORE. BUT I AM STILL CONTINUOUSLY GETTING MESSAGE TO INSTALL NEW VERSION
AFTER INSTALLING NEW VERSION OF THE APP FROM GOOGLE/APPLE STORE, SWITCH OFF YOUR MOBILE PHONE
THEN SWITCH ON & LOGIN TO APP.
I CANNOT DO ANYTHING ON MY APP – IT HAS FROZEN
SWITCH OFF YOUR MOBILE PHONE & SWITCH ON.
RELOGIN TO YOUR APP & CONTINUE WHERE YOU LEFT OFF
WHEN UPLOADING ANSWER IMAGE, IT IS TAKING TOO MUCH TIME
CHECK IF YOUR INTERNET CONNECTIVITY IS AVAILABLE
SOMETIMES UPLOAD DELAY CAN OCCUR DUE TO TRANSIENT LOW BANDWIDTH CONDITIONS CAUSED BY INTERNET PROVIDER. WAIT FOR A MINUTE AND TRY AGAIN
IF PROBLEM CONTINUES – EXIT FROM APP, SWITCH OFF & SWITCH ON YOUR MOBILE PHONE, THEN RE-LOGIN TO CONTINUE
IF ALL ATTEMPTS TO UPLOAD YOUR ANSWERS FAIL, YOU CAN USE THE “EMAIL ANSWERS” OPTION IN THE APP
TEST APP RELATED
I CANNOT LOGIN TO TEST APP - WHEN I ENTER MY TEST KEY, I AM GETTING ERROR MESSAGE
CHECK IF YOU HAVE ENTERED YOUR TEST KEY CORRECTLY
IF TESTKEY IS CORRECT, CHECK IF THE TESTKEY IS FOR THIS TEST OR SOME OTHER TEST
WHEN I TRY TO LOGIN I AM CONTINUOUSLY GETTING MESSAGE WAIT FOR 30 SECONDS
THIS MESSAGE COMES BECAUSE YOU ARE TRYING TO LOG INTO TWO DEVICES (YOUR TESTPAD & YOUR MOBILE TEST APP) AT THE SAME TIME.
CHECK IF YOU ARE LOGGED INTO YOUR TESTPAD
IF SO, LOG OFF FROM THERE, TO LOGIN TO TEST APP
I INSTALLED NEW VERSION OF APP FROM GOOGLE/APPLE STORE. BUT I AM STILL CONTINUOUSLY GETTING MESSAGE TO INSTALL NEW VERSION
AFTER INSTALLING NEW VERSION OF THE APP FROM GOOGLE/APPLE STORE, SWITCH OFF YOUR MOBILE PHONE
THEN SWITCH ON & LOGIN TO APP.
I CANNOT DO ANYTHING ON MY APP – IT HAS FROZEN
SWITCH OFF YOUR MOBILE PHONE & SWITCH ON.
RELOGIN TO YOUR APP & CONTINUE WHERE YOU LEFT OFF (DON’T WORRY, YOUR ANSWERS ARE ALWAYS SAVED).
WHEN UPLOADING ANSWER IMAGE, IT IS TAKING TOO MUCH TIME
CHECK IF YOUR INTERNET CONNECTIVITY IS AVAILABLE
SOMETIMES UPLOAD DELAY CAN OCCUR DUE TO TRANSIENT LOW BANDWIDTH CONDITIONS CAUSED BY INTERNET PROVIDER. WAIT FOR A MINUTE AND TRY AGAIN
IF PROBLEM CONTINUES – EXIT FROM APP, SWITCH OFF & SWITCH ON YOUR MOBILE PHONE, THEN RE-LOGIN TO CONTINUE
IF ALL ATTEMPTS TO UPLOAD YOUR ANSWERS FAIL, YOU CAN USE THE “EMAIL ANSWERS” OPTION IN THE APP
DigiProctor Helpline-
(10 lines)
You must prefix 0 before 8. Do not use +91 before 8.In case you are unable to reach the above numbers,
DigiProctor Customer Care-
+91-7011526166, +91-7011599389
(candidates outside India can reach us through Whatsapp)
In compliance with DoT guidelines, Coronavirus audio message will be played before connecting the call, kindly factor the extra time
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